We hope our second issue of QuickConnections finds you, your families and your colleagues well and enjoying the summer season – all in a safe, but still socially-distant way. Some businesses, restaurants and shops have re-opened, aligned with guidelines to ensure everyone’s safety and prevent the spread of the coronavirus. Unfortunately, as the summer draws to a close, outbreaks are still increasing in some areas, and there is concern of a surge of cases in the fall. Let’s all remain vigilant in following the guidance designed to mitigate the spread of COVID-19 – and let’s remain hopeful for new treatments, a vaccine and healthy days ahead.
NEWS & UPDATES FOR WORK-FROM-HOME READING
Spotlight on Team Quick!
We’re proud to say that we’ve been hearing lots of great things about our terrific Quick team. So, we wanted to introduce you to just a few of our star employees – who’ve been going the extra mile during the COVID-19 outbreak.
Joseph Jordan, Evening Customer Service Supervisor, QuickSTAT, New York
Joseph, who joined his current team two years ago, has worked in both Operations and Customer Service. Even though he had the option to work from home the last few months, Joseph chose to come into the office every day to ensure that everything was running smoothly. In fact, Joseph has become the go-to person for each department whenever a question or issue comes up. Joseph can always be counted on to work diligently to come up with a solution regardless of how out of the box it may be!
Brian Persaud, Client Relations Manager, QuickSTAT, New York
Brian is focused on one of our key CAR-T clients and works tirelessly to meet the time frames and challenging logistics that are required to set up and manage each shipment. Brian’s work ranges from physically setting up the LN2 dewars and packaging the very specific kits for each and every shipment. In addition, whenever Brian has a free moment, he jumps in and supports the customer service team. He’ll work directly with clients to find solutions for their shipments, impacted by the challenges of COVID-19. Hats off to Brian!
Monica Kelly, Client Relations Manager, QuickSTAT, New York
Monica is another Quick team member who has chosen to come to the office each day during the pandemic lockdown, even though she could do her work from home. She’s changed her hours and arrives every morning by 5:00 AM -- answering all calls and inquiries as they come in. Monica, known for her extremely friendly demeanor and her extensive logistics knowledge, is also a true team player. And her work day isn’t done when she leaves the office! Monica will always log on to her computer at home to be 100% sure that her valuable shipments are monitored until the delivery has been made.
Kathy McNally, Transplant Logistics Specialist, Quick Life Sciences, Herndon, Virginia
Kathy McNally has been with Quick since 1989 and has always demonstrated great initiative and excellent service. And in the last three months she has gone above and beyond in developing creative transportation solutions for our medical clients. Due to a drastic reduction in the number of available commercial flights, Kathy's solutions have been truly ingenious, combining commercial flights with short-haul multi-stop charters, along with drive out deliveries. Her geographic and logistics planning expertise ensures that we meet the needs of our clients. In fact, her detailed research and planning has enabled Quick to supply uninterrupted blood-based therapy to Stage 4 Cancer patients as well as facilitating the resurgence of several Living Donor Kidney transplant programs. It’s no wonder that her contributions are frequently recognized by our clients – her 3 decades of service to Quick has earned Kathy many client fans!
Do you know someone who deserves the spotlight?
If you’ve worked with a member of Team Quick who went above and beyond for you and your company, please let us know! We love getting feedback from our clients and hearing how our team members are meeting – and exceeding – your shipping needs. Click here to drop a line to our QuickConnections editor! firstname.lastname@example.org
Team Quick remote-working tips!
We recently asked our employees what they’ve learned from their new working-from-home experience. Here are some thoughts from several Quick remote workers – some of whom are enjoying the opportunity to work in pajamas!
Emily Axten, HR & Payroll Admin, Quick International Couriers UK Ltd
"I have been working from home for over 3 months now and am still enjoying pajama days! I maintain a routine every day with my usual work schedule, taking on new tasks including helping accounts. Since working from home, I have taken full advantage of living next to the river and make sure I get out every day. I have also been doing a lot of baking! I've found it really nice -- and important -- to stay in regular contact with my colleagues to try and make it feel a little normal. (Never thought I’d say I’d miss being in the office now!)"
John Irwin, Aviation Lead Agent, Sterling, UK
"I work on the LHR Aviation desk 0600-1800 and working from home for me has, so far, gone well. It’s been four months now and since the transfer of equipment and set up and things have gone smoothly. Apart from the obvious fact that my colleagues aren’t at hand to bounce off, the team makes do with online chat to communicate. The phone system is seamless. Making and taking calls are no problem apart, from my dog who likes to bark at anything and everything coming near the house! My routine is only different in the fact I have no 30-minute commute to work and my lunch break is used for walking said barking dog! I seem to take a keener interest these days in spotting new garden birds on the feeder as I sit right next to the window. My dog will miss me when I go back to the office but it will be good to get back to normal."
Emily Collier, Quality Assurance Administration Assistant, Sterling, UK
"I am managing working from home by continuing with a stable routine. I been exercising more than ever - every morning and some evenings alongside a healthy diet (However, biscuits will never be cut out!). My routine includes working on a new Acon project every day, learning more about the system, training others and being trained. I am also enjoying the pajama days :)"
Some emerging-from-quarantine reading
We’ve been keeping an eye out for some helpful resources, as we continue to deal with the impact of the pandemic and emerging from lockdowns. Here are some of our favorite articles:Laughter Will Keep Your Team Connected — Even While You’re Apart
Is There Any Safe Way to Socialize During the Coronavirus Pandemic?
3 Things to Consider When Shopping Post-Lockdown
Tips to Comfort Cats and Dogs with Separation Anxiety – When You Return to Work
Quick content: read all about it!
Here’s some Quick content to add to your end-of-summer reading list:
Listen to the latest episodes of our podcast, QuickConversations. We’re excited to see all of the downloads coming from podcast listeners from all over the world since we launched this podcast back in April. Our two newest programs are:
- Life-saving logistics in a life-changing world” featuring QuickSTAT’s Scott Ohanesian. Scott discusses how – in the midst of the COVID-19 crisis – how QuickSTAT has been meeting the transportation challenges faced by pharma and biotech clients since the start of the global healthcare crisis
- Life Science logistics: A matter of technology, temperature and time. featuring Quick’s Paul White. Recorded when Brexit deadlines dominated the headlines and the coronavirus outbreak was emerging, this episode covers an array of global logistics topics, including best practices for managing a supply chain during a crisis.
No matter what is going on in the world – from pandemics to natural disasters – the Quick Group is ready to meet your time-critical shipping needs. Though we produced this video pre-pandemic, its message resonates even stronger today: when the unexpected happens, Quick delivers.
Click here to watch
Did you miss the first issue of QuickConnections?
In case you didn’t see the inaugural edition of QuickConnections, please take a look today! One of the stories is still particularly relevant – focusing on the stress some are feeling, along with the uncertainty as to when things will get “back to normal”: 12 Questions to Ask Yourself to Stay Sane While Stuck at Home.